Chicago car service FAQ
Chicago car service FAQ, in plain English.
This Chicago car service FAQ answers the questions people ask us most, from airport pickups and prices to vehicles, chauffeurs, and policies.
- Flat-rate airport pricingQuoted before you ride
- Flight trackingOn every airport pickup
- 2025 and 2026 vehiclesDetailed before each trip
- Background-checked chauffeursLicensed and professional
- Live dispatch 24/7Holidays included
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- Flat-rate O'Hare and Midway rides
- Hourly service with a chauffeur who waits
- Group trips in a Sprinter, limo bus, or coach
- Confirmation by email
- Flight tracking on every airport pickup
- No surge, even on holidays
- Background-checked chauffeurs
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6 questions
Chicago car service FAQ: general questions.
What is Black Car Service Chicago?
We are a chauffeured car and limo service in Chicago. We offer flat-rate O'Hare and Midway rides, corporate travel, weddings, events, group trips, and hourly service across the city and suburbs, 24/7.
What areas do you serve?
Downtown Chicago and suburbs like Naperville, Oak Brook, Schaumburg, Evanston, Orland Park, Hinsdale, Rosemont, and Lake Forest, plus the towns around them. You get the same service and flat airport rates everywhere.
Are you available 24 hours a day?
Yes. We run every hour of every day, holidays included, with the same flat rates and no holiday surge. Book a 4 a.m. flight, a late arrival, or an event that runs long.
How do I contact you?
Book online in about a minute. For questions, custom trips, or group quotes, email info@blackcarservicechicago.co. Dispatch runs 24/7.
Do you provide service for both individuals and businesses?
Yes. People book us for airport rides, nights out, weddings, and events. Businesses book us for executive travel, client pickups, full days of meetings, and group events.
Is a gratuity included or expected?
Gratuity is often included in your quote, or you can add it. We tell you what is included, so you know the full cost before your trip.
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7 questions
Airport Transfer Questions.
Do you serve both O'Hare and Midway airports?
Yes, both, at a flat rate. O'Hare (ORD) is about 18 miles northwest of downtown and easier for the north and northwest suburbs. Midway (MDW) is about 11 miles southwest and closer for downtown and the south and southwest suburbs.
How does airport pickup work?
We track your flight and time your pickup to when you actually land. Your chauffeur waits near baggage claim with a name sign, or meets you at the curb on the arrivals level, and helps with your bags. We text you the exact meeting spot.
What happens if my flight is delayed or early?
Your chauffeur adjusts to an early or late flight at no extra charge. You get a text with the new pickup time and meeting spot, so you never need to call us.
How far in advance should I book an airport transfer?
At least a few hours ahead, and the day before for early morning flights. Same-day rides are often available. For large groups or more than one vehicle, book a day or more ahead.
Can I book a round-trip airport transfer?
Yes. Book both rides at once and we track both flights, so your ride home is set before you leave.
How much does an airport transfer cost?
Every airport ride is a flat rate set before your trip, based on your pickup, destination, and vehicle. There is no surge and no charge for normal wait time. Midway is closer to downtown, so many Midway rides cost less.
Do you handle international arrivals at O'Hare?
Yes. Most international flights land at Terminal 5, and you clear U.S. Customs before you come out. Your chauffeur tracks your flight and plans extra time for customs.
8 questions
Booking and Pricing Questions.
How do I make a reservation?
Book online in about a minute with your pickup, destination, date, time, and vehicle. For custom trips and groups, ask for a quote. You get a confirmation by email.
Is your pricing really flat-rate?
Yes. Airport rides are a flat rate set before your trip. Hourly and custom trips get an hourly or package rate up front, with no hidden fees.
Do you charge surge pricing during busy times?
No. Your rate is the same at rush hour, on a holiday, in a snowstorm, or after a big event.
Can I request a quote for a custom trip?
Yes. We quote weddings, days with many stops, group events, wine tours, and business trips. Send your group size, stops, and times, and we confirm the price before you book.
What payment methods do you accept?
Major credit cards, set up when you book. Companies and regular riders can get account billing.
Can I set up a corporate account for regular billing?
Yes. Companies and executives who ride often can set up an account with regular billing. Email us to set one up.
What is your cancellation policy?
It depends on the booking and vehicle. Weddings, specialty vehicles, and large groups need more notice than standard rides. We confirm the terms when you book.
Can I make changes to my reservation after booking?
Yes. Tell us as early as you can and we will try to change the time, place, or vehicle. On airport rides, flight tracking handles new flight times for you.
7 questions
Fleet and Vehicle Questions.
What vehicles are in your fleet?
Two sedans (Cadillac CT5 and Mercedes-Benz S 580), four SUVs (Cadillac Escalade, Chevrolet Suburban, Lincoln Navigator, and GMC Yukon XL), a Mercedes-Benz Sprinter, a stretch limousine, a limo bus, and a coach bus. That covers one airport rider up to a group of 56.
How new are your vehicles?
All are 2025 and 2026 models, cleaned inside and out before every trip.
How many passengers can your vehicles carry?
Sedans seat up to 3 and SUVs up to 6. The stretch limo seats 8 to 10, the Sprinter 11 to 14, the limo bus 20 to 30, and the coach up to 56. For bigger groups, we send more than one vehicle.
Which vehicle should I choose?
A sedan for one to three people with normal bags, an SUV for families or lots of bags, and a Sprinter, limo bus, or coach for groups. We can help you choose when you book.
Do your vehicles accommodate luggage?
Yes, but space depends on the vehicle. SUVs hold more than sedans, and the Sprinter and coach hold the most. Tell us how many bags you have and we suggest a vehicle where everything fits.
Are your vehicles wheelchair accessible?
Contact us when you book so we can talk about what you need and set up the best vehicle for you.
Can I request a specific vehicle?
Yes, if it is available. For weddings and events where the vehicle matters, like the stretch limo or the S 580, book early.
8 questions
Service and Occasion Questions.
Do you provide corporate transportation?
Yes. We send sedans and SUVs with professional chauffeurs for client pickups, meetings, and airport runs. Companies that ride often can set up an account.
Can you handle wedding transportation?
Yes. We provide a car for the couple, plus SUVs, limos, and coaches for the wedding party and guests, on your schedule. Book a few months ahead for wedding season.
Do you offer transportation for sporting events and concerts?
Yes. We drive to the United Center, Wrigley Field, Soldier Field, Rate Field, Allstate Arena, and downtown theaters and festivals. Your chauffeur drops you near the gate and picks you up away from the crowd, with no parking hassle or surge.
What is hourly chauffeur service?
You book a car and chauffeur for a set number of hours, and the chauffeur waits between stops. It works well for business days, nights out, shopping, tours, and events.
Can you provide group transportation?
Yes, for conventions, weddings, company events, games, and parties. We use Sprinters, limo buses, and coaches, and send more than one vehicle for very large groups.
Do you offer prom and homecoming transportation?
Yes. We offer limos, SUVs, and party buses with licensed, insured, background-checked chauffeurs, and follow a set plan for photos, dinner, the dance, and the ride home. Book early, since these dates fill fast.
Can you arrange a wine tour?
Yes. Pick your wineries or breweries, or we help plan the route, and the chauffeur drives all day so everyone can enjoy the tastings. It is popular for birthdays and bachelorette parties.
Do you provide night out transportation?
Yes. Your chauffeur takes you from dinner to drinks to a show, waits between stops, and gets everyone home safe. We cover River North, the West Loop, Fulton Market, Wrigleyville, and more.
4 questions
Chauffeur and Safety Questions.
Are your chauffeurs licensed and insured?
Yes. Every chauffeur is licensed, insured, and passes a background check before driving for us. They are trained professionals who respect your privacy.
Do your chauffeurs know the Chicago area well?
Yes. Our chauffeurs are local. They know the airport terminals, downtown traffic, and the best routes through the suburbs.
Is your service safe for students and teenagers?
Yes. For prom, homecoming, and other student trips, our background-checked chauffeurs look after the group all evening and follow a plan made with parents.
How do you ensure reliability and on-time service?
We track flights, plan routes around traffic, add extra time, and watch every trip 24/7. We plan to be early, not just on time.
4 questions
Service Area Questions.
Which airport is closer to my suburb?
O'Hare is usually easier for the north and northwest suburbs, like Schaumburg, Rosemont, Evanston, and Lake Forest. Midway is usually closer for the southwest suburbs, like Orland Park. Oak Brook and Hinsdale are close to both, and our area pages list drive times.
Can you drive me from a suburb to downtown Chicago?
Yes. Book one way, round trip, or by the hour with your chauffeur waiting downtown.
Do you provide service between suburbs?
Yes, like Naperville to Oak Brook or Evanston to Lake Forest. If your trip starts and ends in our service area, we can do it.
What if my area is not listed?
Email us. We cover the greater Chicago area, so we most likely serve your town, and we will confirm and send a quote.
4 questions
Policy Questions.
How do you handle luggage?
Your chauffeur carries and loads your bags from the terminal or your door. Tell us your bag count when you book so we send a vehicle with room.
Do you allow car seats for children?
Tell us when you book how many children are riding and their ages. We will talk through options so everyone rides safely.
What is your policy on wait time?
Normal wait time is included in airport flat rates, and flight tracking covers early or late arrivals. For other trips and longer waits, we explain the terms when you book.
Can I make multiple stops on one trip?
Yes. Tell us your stops when you book and we plan the route. For many stops, hourly service is often best, since the car stays with you.
In one line
Black Car Service Chicago answers common questions about flat-rate airport rides, chauffeured vehicles, and online booking across Chicago and the suburbs.
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