Privacy Policy

Updated July 2026

Introduction

Black Car Service Chicago ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our website or book our chauffeured car service, how we use it, and the choices you have. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us when you book a ride, request a quote, or contact us. This may include:

• Your name and contact information, including email address and phone number
• Pickup and drop-off locations for your trips
• Flight details for airport transfers, such as airline and flight number
• Trip dates, times, and vehicle preferences
• Payment information necessary to process your booking
• Any additional details you provide about your transportation needs

We may also automatically collect limited technical information when you visit our website, such as your browser type, device information, and general usage data, to help us operate and improve the site.

How We Use Your Information

We use the information we collect to provide and improve our services, including to:

• Arrange, confirm, and fulfill your transportation bookings
• Track flights and coordinate airport pickups
• Communicate with you about your reservation, including confirmations and updates
• Process payments for your bookings
• Respond to your questions, quote requests, and support needs
• Maintain records for corporate accounts and recurring service
• Improve our website, services, and customer experience

How We Share Your Information

We do not sell your personal information. We share your information only as necessary to provide our services, such as with the chauffeur assigned to your trip, or with payment processors to complete transactions. We may also disclose information when required by law or to protect our rights, safety, or the safety of others.

Data Security

We take reasonable measures to protect the personal information we collect from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own discretion.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

Your Choices

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email address below. You may also opt out of non-essential communications at any time. Please note that we may need to retain certain information to complete transactions or comply with legal requirements.

Cookies

Our website may use cookies and similar technologies to enable core functionality and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children under 13. When we provide transportation for minors, such as prom or homecoming service, bookings are made and arranged by a parent, guardian, or other responsible adult.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@blackcarservicechicago.co.