Updated July 2026

Introduction

Black Car Service Chicago ("we," "us," or "our") respects your privacy and works to protect the personal information you share with us. This Privacy Policy explains what we collect when you use our website or book our chauffeured car service, how we use it, and the choices you have. By using our website or services, you agree to this policy.

Information We Collect

We collect information you give us when you book a ride, ask for a quote, or contact us. This may include:

Your name, email address, and phone number
Pickup and drop-off locations for your trips
Flight details for airport transfers, such as airline and flight number
Trip dates, times, and vehicle preferences
Payment information needed to process your booking
Any other details you share about your trip

We may also automatically collect limited technical information when you visit our website, such as your browser type, device, and general usage data. This helps us run and improve the site.

How We Use Your Information

We use this information to provide and improve our services, including to:

Arrange, confirm, and fulfill your transportation bookings
Track flights and coordinate airport pickups
Contact you about your reservation, including confirmations and updates
Process payments for your bookings
Answer your questions, quote requests, and support needs
Maintain records for corporate accounts and recurring service
Improve our website, services, and customer experience

How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services, such as with the chauffeur assigned to your trip or with payment processors to complete payments. We may also share information when required by law or to protect our rights, our safety, or the safety of others.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. But no internet transfer or electronic storage is completely secure, and we cannot guarantee total security. You share information with us at your own discretion.

Data Retention

We keep your personal information as long as needed to provide our services, keep records, meet legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we take steps to delete or anonymize it.

Your Choices

You may ask to see, correct, or delete the personal information we hold about you by emailing us at the address below. You may also opt out of non-essential messages at any time. We may need to keep some information to complete transactions or meet legal requirements.

Cookies

Our website may use cookies and similar tools to make the site work and to understand how visitors use it. You can control cookies in your browser settings. Turning off cookies may affect some website features.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information directly from children under 13. When we drive minors, such as for prom or homecoming, a parent, guardian, or other responsible adult makes and arranges the booking.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Please check this policy now and then to see how we handle your information.

Contact Us

Questions about this Privacy Policy or how we handle your information? Contact us at info@blackcarservicechicago.co.